Privacy Policy

This Privacy Policy explains what data Luveng processes, why this data is needed, and how users can manage their data. Last updated: June 15, 2026.

Who processes data

Luveng processes user data to operate the website, provide English learning features, and support users. For privacy questions, use the contact form on the website.

Data we collect

We may store an email address, name or username, interface language, account settings, learning progress, words and lists added by the user, exercise results, messages sent through the contact form, technical request data, IP address, cookies, and similar identifiers needed for login, security, and stable website operation.

How we use data

Data is used to create accounts, save progress, show lessons and exercises, answer support requests, protect the website from spam and abuse, fix errors, improve learning features, and provide paid features when they are purchased.

Payments

When paid features are purchased, payment data is processed by the payment provider. Luveng does not store full bank card numbers, CVC codes, or other card details entered on the payment provider side. We may store the transaction number, payment status, amount, selected product, and data needed for access, refunds, and support.

Cookies and technical data

Cookies may be used for account login, language settings, form protection, basic statistics, and correct website operation. Advertising or advanced analytics tools are listed in this policy before they are used.

Sharing data

We do not sell personal data. Data may be shared only with services needed to operate the website: hosting, payment providers, message delivery services, analytics, spam protection, and technical support. Data may also be disclosed when required by law.

Storage period

Account data and learning progress are stored while the account is needed by the user. Support messages and payment records may be stored longer when needed for security, accounting, refunds, disputes, or legal requirements. Data that is no longer needed is deleted or anonymized.

User rights

Users may request access to their data, correction, account deletion, restriction of processing, or data portability where applicable. To make a request, use the contact form and include the email address connected to the account.

Children

Luveng is not intended for independent use by children under 13 without the involvement of a parent or legal guardian. If you believe a child sent us personal data without permission, contact us through the contact form and we will review the request.

Security

We use reasonable technical and organizational measures to protect data from loss, unauthorized access, and abuse. However, no website can guarantee absolute security of data transmission or storage.

Policy changes

We may update this policy when website features, payments, data processing methods, or legal requirements change. The current version is published on this page.

Contact about data

For privacy, data deletion, account access, payment, or refund questions, use the Contact page.